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"Helping teams thrive through people-first leadership, smart systems, and meaningful service."

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About Me

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Hi! I’m Diana Jean Gomez — an operations leader and customer success strategist with 15+ years of experience in BPO, SaaS, and remote-first teams. I’m passionate about building high-performing support teams, streamlining operations, and creating data-driven workflows that drive impact.

Currently, I’m pursuing a Continuing Education course in Digital Marketing at the University of the Philippines Open University to sharpen my skills. One day, I dream of building my own agency that helps businesses scale through strategic support and marketing.

Outside of work, I thrive on meaningful conversations, creative side projects, and finding beauty in the everyday. ✨

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Experience

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Here’s a quick look at my most relevant roles:

Director of Operations & Sales

Remote SaaS Company

Led a globally distributed support and sales team. Oversaw performance tracking, SOP implementation, and team coaching to drive consistent client success and internal alignment.

Customer Success Manager

Remote Tech Firm

Managed post-sale relationships, tracked retention metrics, and ensured customer satisfaction. Collaborated with product and operations to close feedback loops and reduce churn.

Sales Team Manager / Quality Lead

BPO Industry (2006–2019)